IT Corporate - Jakarta

20 Agustus 2018 Mayapada Tower II 7th Fl Jl. Jend. Sudirman Kav 27 Jakarta Selatan 12920
Job Details
Job Description/Requirements :
 
• More than 2 years experience in a Service Desk/Help Desk position.
• Good trouble shooting skills to common desktop/email/website related problems.
• Outstanding verbal and written English communication skills. Strong listener, patience on the telephone is a must.
• Google Apps support experience (required), Cloud systems experience (desirable), Microsoft server and client operating systems (Server 2008, Server 20012, Windows 7 &10), and Microsoft Office 2010/2013/2016. Microsoft 365 & NetSuite exposure (preferred).
• Good understanding of LAN/Internet/VPN infrastructure, internet connection types and how they work (SHDSL/ADSL etc).
• Responsible for local and remote support.
• Setting up server/client devices (hardware/software).
• Maintain the security and functionality of all software, hardware and processes.
• Log all HelpDesk cases and follow through within SLA timeframes for timely resolution of all issues.
• Communicate with the Helpdesk customer at all stages of the Helpdesk case lifecycle.
• Deliver upgrades to IT systems and infrastructure to maintain Business Operation.
• Ensure change management procedures are documented and followed for any configuration changes in IT applications, and that the training and UAT instances of the application are properly utilized in the change management procedures.  
• Assist with project installations, configuration of servers, and ongoing maintenance.
• Ensure desktops interconnect seamlessly with diverse systems including file servers, email servers, application servers and administrative systems.
• Train client staff on basic use of hardware, software and remote access.
• Provide recommendations and / or perform upgrades on systems working with senior IT staff.
• Maintain Helpdesk tickets and provide resolution of problems and queries within agreed SLA’s.
• Ensure all IT systems, within your control, operate at all times and solutions found for system issues within agreed SLA’s.
• Deliver approved change requests to agreed timeframe.
• Manage and deliver assigned IT project tasks on time within the given time frame
Company Description

Accor Advantage Plus has enjoyed tremendous growth since its inception in 1994. With over 30 outbound sales offices situated all over the Asia Pacific region Accor Advantage Plus prides itself on offering members ongoing value sold by highly professional and knowledgeable employees.